Greetings! It's that festive time of the year, and we want to ensure a smooth shopping experience for you. Our online store is ready to receive your orders, and our diligent team is committed to ensuring timely deliveries. Please review the following information, especially if you have specific deadlines to meet.
A friendly reminder: both our warehouse and our courier partners do not operate on weekends and public holidays. However, rest assured that paid orders for in-stock products will be promptly processed on the next available business day.
Various factors influence the estimated time of arrival for your order, including the order placement time, delivery location, and payment processing time. Unforeseen external factors beyond our control may also contribute to delivery delays. If you ever have questions about your order's progress, please reach out to us through our support channels, and we'll be happy to provide guidance and assistance.
While our dedicated courier partners will be making deliveries throughout December, they will be working with reduced staff from December 22, 2023, until January 3, 2024. Consequently, deliveries during this period may experience some delays. Please consider this when placing your orders.
SHOPPING FOR GIFTS? For timely deliveries by Friday, December 22, 2023, our courier partners recommend placing orders by the following dates:
- Tuesday, December 12, 2023, for all regional and outlying areas
- Thursday, December 14, 2023, for all main centres
- Tuesday, December 19, 2023, for local areas (Cape Town & surrounds)
DECEMBER ORDER COLLECTIONS Warehouse collections will close at 11:00 AM on the following dates:
- Thursday, December 14, 2023 (also an early courier cut-off)
- Friday, December 22, 2023 (also an early courier cut-off)
- December 27-30, 2023 (also an early courier cut-off)
If you have any questions about the December shipping and collection schedules or if we can assist you in any way, please do not hesitate to contact us. We're here to help!
