Shipping Costs & Delivery Info
Delivery costs via courier:
- Cape Town - Free for orders over R500.00 otherwise R70.00
- Main Centres Free for orders over R500.00 otherwise R90.00
- Regional & Outlying Free for orders over R500.00 otherwise R110.00
Estimated delivery times for in stock products via Courier?
- Cape Town Local - 1-2 Business Days
- Main Center - 2-4 Business Days
- Regional & Outlying - 3-5 Business Days
Delivery costs via Pargo:
- Free for orders over R500.00 otherwise R80.00
Estimated delivery times for in stock products via Pargo?
- Shipping time to a Pargo Point will take approximately 3-5 Business Days
Items with a lead time (Ships Within (x) Business Days) listed will add 2 days to the shipping and handling times.
Pick-up is available either by yourself or your preferred courier partner from our warehouse in Fisantekraal. Select the "Pick-up" option during checkout. Pick-ups are free of charge.
Please note: Orders for pick-up still need to be placed and paid for using our online storefront. Once your order payment is received, we will begin packing your order for collection.
We will notify you as soon as your order is ready for collection.
Collection hours are as follows:
Mondays to Thursdays: 9am-4pm.
No Collections on weekends and public holidays.
Delays in delivery:
Please be aware that the above are estimates only. Delays may be caused by adverse weather, load shedding, hijacking, strikes, pandemics, supplier problems or courier delays. It is rare, but it does happen. Orders that have already been shipped are not eligible for refunds or cancelations due to late delivery. However, if you are concerned about the current location of your parcel or the estimated delivery date, please contact us at firstname.lastname@example.org so that we can assist you.
When does delivery take place?
Delivery will take place Monday to Friday between 8am and 5pm. No deliveries on public holidays and weekends.
Can I track my order?
Once your order has been dispatched, an email with the tracking information will be sent to your registered email address.
Our courier partners cannot deliver to the following areas:
Farms, Plots, Government Buildings, Power Stations, Trust Areas, Townships, Game Reserves or Resorts, Embassies, Consulates, Chain Stores, Retail Stores, Shopping Malls or Hotels.
High risk areas:
If you are located in a high risk area, the courier will advise that you have to pick up your purchase from the local police station. If this is the case, the courier company will let you know when your parcel is ready for collection at the police station.
Large orders and custom orders:
Please keep in mind that large and custom orders may take longer to deliver. Should this be the case, you will be notified.
Should a package not be delivered through no fault of ours (for example no one on the premises to take delivery, you are unable to answer calls, or an invalid or incomplete delivery address is provided) we will attempt a second delivery, after which, if the package is not delivered, you will be liable for all additional costs associated with the delivery of the package. Should you request a refund as a result of these failed attempts, you will be refunded the price of the products less the additional delivery costs.
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