Support Hours & FAQ's
Our online store is always open for order placement and payment 24/7. Our warehouse and customer support hours are as follows:
- Monday to Friday: 08h00 - 16h00
- Closed on Weekends and Public Holidays
Paid orders placed outside of our warehouse hours will be packed and dispatched at the next available opportunity within warehouse hours. Support queries received outside of support hours will be addressed at the next available opportunity within support hours.
Can I request a quotation?
You can view a running total for your order by adding the products and quantities you wish to purchase to your online cart. Bulk discounts will be automatically applied.
If you require an official quotation for accounting or funding purposes, we are, of course, happy to assist. Please send quotation requests via email to firstname.lastname@example.org, making sure to include the following information:
- The product names (as listed on our online store) and exact quantities you require.
- Your billing/address details, including the receiver's full name and surname, your street address, your company name (optional), and a South African contact number.
Do you have a physical store?
No, we are an online store only and we offer delivery nationwide within
Do you offer export?
We do not offer international shipping ourselves. However, our international
customers are welcome to self-arrange export of their orders via UPS,
FedEx, Aramex, or any other international courier of their choosing.
Simply enter your chosen freight forwarders South African address details during online checkout and we’ll deliver straight to them.
Alternatively, you can reach out via one of our support channels to let us know that you wish to self-arrange collection from our Cape Town warehouse and one of
our staff will gladly assist you.
Can I add to an existing order?
Of course, as long as your order has not yet been dispatched from our
warehouse. You can reach out on one of our support channels and a staff
member will gladly assist you.
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