Returns & Refunds

Change of Heart Returns:

We want you to be delighted with your purchase. Should you have a change of heart about a product bought from us, feel free to return it within 30 days. After we've inspected and verified the items for return and returned them to stock, we will promptly credit your account with the purchase amount within 3 business days.

While we are pleased to offer complimentary returns, please be aware that we can only accept items that remain in their original, unopened, and unused state, and can be securely returned to stock.

Kindly note: product images serve illustrative purposes and may slightly vary from the actual product.

Incorrectly delivered items: 

If we made a mistake and delivered the wrong item(s) to you, please let us know within 48 hours of receipt. We will send the correct item out as soon as possible and arrange collection of the incorrect item(s) from you.

Damaged items: 

Should your goods arrive damaged, please contact us at support@bottlesandjars.co.za with a photo of the product(s) within 48 hours of delivery so that we can offer support. After we have been in touch with you, we will arrange to have the damaged products returned to us. Please note that any returned items need to be unused and in their original packaging.

Sale items:

Unfortunately we cannot accept returns on sale items. Purchases made from the Factory Damaged Sale range are not eligible for return or refund.

You can always contact us for any returns related queries at support@bottlesandjars.co.za